FAQs

1. What is a Dog Sprinkle Pool and How Does It Work?

A dog sprinkle pool is an exciting, portable play area designed specifically for dogs. It features a shallow pool combined with built-in sprinklers that spray water when connected to a garden hose. It’s the ultimate way to keep your dog cool, active, and thoroughly entertained on hot days.

2. Are Your Sprinkle Pools Safe for Dogs?

Absolutely! Our sprinkle pools are constructed from durable, non-toxic, and pet-friendly materials, ensuring complete safety for dogs of all breeds and sizes. The gentle sprinklers and thoughtful design eliminate any risks of slipping or sharp edges.

3. What Sizes of Sprinkle Pools Do You Offer?

4. How Do I Set Up the Sprinkle Pool?

5. Do You Deliver Across South Africa?

Yes, we deliver to all major cities and towns across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, and more. While delivery times may vary based on location, we guarantee delivery within 3–7 business days. 

6. How Much is Delivery, and is There Free Shipping?

Delivery fees vary depending on your location and order size, but we offer free shipping on orders over R500 within South Africa. For smaller orders, the delivery cost will be clearly calculated at checkout.

7. What is Your Return Policy?

We want you and your pet to be completely satisfied with your purchase! If you’re not happy, we accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Simply contact our customer support team to initiate your return.

8. Can the Sprinkle Pool Be Used for Other Pets?

Definitely! Our sprinkle pools are versatile and can also be used for other pets, such as cats (if they enjoy water!) or even as a fun play area for young children. Just be sure to supervise pets and children during use.

9. How Do I Clean and Store the Sprinkle Pool?

10. Are Your Sprinkle Pools Durable Enough for Large or Energetic Dogs?

Absolutely! Our sprinkle pools are crafted from strong, scratch-resistant materials built to withstand playful paws. For extra-large or highly energetic breeds, we recommend supervising their play to prevent any accidental damage.

11. What Payment Options Do You Accept?

12. Can I Use the Sprinkle Pool Indoors?

While specifically designed for outdoor use, you can certainly enjoy the pool indoors without connecting the sprinkler feature. Just ensure the area is waterproof and easy to clean to avert any water damage.

13. Do You Offer Bulk Discounts or Wholesale Options?

Yes, we proudly offer bulk discounts for large orders and wholesale options for pet stores or resellers. Contact us directly at [email or phone number] for more details.

14. How Do I Contact Customer Support?

15. Do You Support Any Local Charities or Shelters?

Absolutely! We are committed to giving back. A portion of our profits supports South African animal shelters and pet charities. When you shop with us, you’re making a meaningful difference in the lives of pets in need.

16. Can I adjust the height of the sprinkler spray?

Absolutely! You can easily adjust the height of the water spray by managing the water pressure from your garden hose. Lower the pressure for a soft, gentle spray or increase it for a more invigorating and playful experience.

17. What age of dogs are the sprinkle pools suitable for?

Our sprinkle pools are perfect for dogs of all ages, from energetic puppies to wise senior dogs. It’s always a good idea to supervise the younger or older pups to ensure their safety while they play.

18. Are the pools safe for dogs with sensitive skin? 

Definitely! Our pools are crafted from non-toxic, pet-safe materials that are gentle on sensitive skin. Just use clean water and rinse the pool after each use to prevent any potential irritants.

19. How do I choose the right size for my dog?

20. What happens if my dog damages the pool?

Our pools are designed for durability, but accidents happen. Minor scratches won’t affect performance, but for significant damage, just reach out to us for guidance on repairs or replacement options.

21. Do I need special water fittings for the sprinkler?

No need for special fittings! Our pools easily connect to standard garden hoses commonly found in South Africa. If your hose has a unique fitting, an adapter is readily available at any hardware store.

22. Can the sprinkle pool be left outside in the sun?

While our pools are UV-resistant, we recommend storing them in the shade or indoors when not in use to maximize their lifespan and prevent fading from prolonged sun exposure.

23. Can multiple dogs use the pool at the same time?

Absolutely! Multiple dogs can enjoy the pool together, provided the size accommodates them comfortably. For larger breeds or more active dogs, consider our bigger models to ensure there’s plenty of space for fun.

24. Is there a warranty on your products?

Yes, we proudly offer a 6-month warranty on manufacturing defects. While this doesn’t cover wear and tear from regular use or damage caused by pets, our customer service team is always ready to assist with any concerns.

25. Are your products eco-friendly?

Without a doubt! Our sprinkle pools are made from recyclable, environmentally friendly materials, and we utilize sustainable packaging to minimize waste, contributing to a greener planet.

26. Can I use the pool with warm water?

Yes! You can fill the pool with lukewarm water (not hot) on colder days or for pets that prefer a gentler temperature. Just ensure the water is safe and comfortable for your dog.

27. What makes your sprinkle pools different from other brands?

Our pools stand out thanks to their superior materials, which are tough, pet-friendly, and user-friendly. We’re dedicated to providing South African pet owners with products that are not only durable but also functional and perfect for the local climate.

28. Do you offer discounts or promotions?

Yes, we frequently run special offers, seasonal discounts, and exclusive deals. Sign up for our newsletter or follow us on social media to stay in the loop about the latest promotions!

29. What should I do if my dog doesn’t like the sprinkle pool?

Some dogs may take a little time to warm up to new experiences. Start by introducing the pool without water so they can investigate it. Gradually add water and let them engage at their own pace. Use treats or toys to help create positive associations.

30. Do you have physical stores in South Africa?

Currently, we operate exclusively as an online store to serve customers nationwide. This allows us to maintain competitive prices and deliver directly to your doorstep.

31. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your package through our courier partner’s website for up-to-date information.

32. Can I use the sprinkle pool without the sprinkler function?

Of course! If your dog prefers just a shallow pool of water, you can absolutely use it without connecting the sprinkler. This versatility is perfect for dogs who may not enjoy the spraying water.

33. How do I know if my order has been placed successfully?

Upon placing an order, you’ll receive a confirmation email detailing your order. If the email doesn’t appear right away, check your spam folder or reach out to our support team for assistance.

Still Have Questions?

If you didn’t find the answer you were looking for, we’re here to help you! Please take a moment to fill out the contact form below. Our constructive and dedicated team is ready to assist you with any inquiries or concerns you may have. We’re committed to providing you with the information and support you need to ensure that you and your furry friend have the best possible experience with us. Let’s work together to find the answers you seek!